I RECEIVED A CHARGE TO MY CARD

  • Unknown's avatar
    schaustenbarry · Member ·

    Hello,

    I received a charge to my card on 02/18/2019 with reference [redacted] for an amount of $48.00. I do not have an account with wordpress, infact i only just signed up to be to lay this complain since i am unable to find a direct email address or phone number for wordpress. I want my money sent back!

  • Unknown's avatar
    trupti25 · Member ·

    Hello,

    Please do not share any sensitive information(Personal, transactional etc.) on forum.
    Adding staff @modlook to look into it.

  • kokkieh · Staff ·

    Hi there,

    You only registered this WordPress.com account a few hours ago, and we don’t even have a credit card on file for you.

    $48 is the cost of a WordPress.com Personal Plan, but the code you provided does not match any transaction in our system.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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