I recently downgrade premium to free.
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I thought it was refund so I clicked deleting premium, but I found out that after 14 days I cannot get refund?
And there is no return button or any other option. It doesn’t make sense, I already purchased annual plan, and there was no any alert or inform that alerts me it’s gonna disappear.
I already have used 16 days, at least I should have informed that I cannot get refund. Everything is just so confusing to me right now,. Please help meSite: (email visible only to moderators and staff).
WP.com: Yes
Correct account: Yes -
Hi there,
While you already paid the annual plan, you would like to claim a refund.
I will recommend you to contact Support for the confirmation.Refunds>Plans
<p>WordPress.com annual or two-year plans are refundable within 14 days of purchase or renewal.</p>
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Hey there,
Many thanks for reaching out.
Our refund policy can be found here: https://wordpress.com/support/manage-purchases/#refund-policy
If you wish, I can re-instate the premium plan if you would like to make use of this?
Many thanks in advance.
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Thank you for replying.
I would like to get refund but if I can’t, yes I would like to re-instate the premium plan. -
And also, I accidently canceled my domain, it would be so much pleasure if I can re-activate my domain?
Thank you -
Hi there,
We’re not able to refund in this situation but I have re-added your Premium plan and domain back to your account.
If I can ask, what is prompting your cancellation? Anything we can do to help?
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