I renewed and upgraded to Premium site

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  earllizardi0299 · Member · Apr 1, 2019 at 6:20 pm

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  There is still a block page covering my site.
  I paid for a Premium upgrade this weekend, when will be available?
  Can’t help but notice its impossible to get Live Chat at this time.

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  pranaliwp · Member · Apr 1, 2019 at 7:26 pm

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  Hello @earllizardi0299,

  We have tagged this ticket with modlook for staff’s attention on your query. You will receive a reply from them very soon.

  Thanks for your patience.

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  themagicrobot · Member · Apr 1, 2019 at 7:39 pm

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  See also: https://en.forums.wordpress.com/topic/i-cant-renew-it-says-i-have-no-sites/

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  earllizardi0299 · Member · Apr 1, 2019 at 7:42 pm

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  How long will it take to remove the page blocking my site?
  wb6amt.com

  Thank you.

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  themagicrobot · Member · Apr 1, 2019 at 7:54 pm

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  Can’t help but notice its impossible to get Live Chat at this time.

  That is because you continue to post from a different account to the one that owns the site/upgrade.

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  supernovia · Staff · Apr 1, 2019 at 11:23 pm

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  Hi @earllizardi0299, we replied by email several days ago. I’ve just sent our last response again. Can you respond to us there with the requested information?