I reset my site and now can’t find a way back in?

  • Unknown's avatar
    jlchivrall · Member ·

    Hi

    I followed the instructions for a site reset using advance wordpress reset plug in. But now I can’t seem to get back in. All I see is profile, with a link to the site at the top. When I click that link I see a randomly generated landing page with generic content.

    This is the programme I used… https://www.wpbeginner.com/wp-tutorials/how-to-restart-a-wordpress-site-reset-wordpress-the-fast-way/#comment-2789811

    What can I do?

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy –

    Looking at that site I can see it’s hosted on Bluehost. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

  • Unknown's avatar
    jlchivrall · Member ·

    Thanks for the information – this is really useful to know. I’ve managed to get Bluehost to fully reset. Hopefully others can be aware of the problems that plug in can cause.

    I’ll check the hosting options and support, I’m only a little business right now but it could be helpful once more clients are coming on board through the website. Hopefully I can get everything active even if it is basic for now.

  • staff-zinnia · Staff ·

    I’m happy to hear that you were able to get this sorted. Keep in mind, that all of those built in features we handle for you on the back end of the site are going to save you so much time, energy, frustration, and money in the long run. You really can focus on that business rather than trying to figure out things like this.

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