I think I disconnected from WordPress.com?

  • Unknown's avatar

    I recently switched to self-hosting but I have my domain (avevalencia.net) at a different company redirecting it to the host URL (avevalencianet.ipage.com) and masking it.
    I am also redirecting my site avevalencia.wordpress.com to my domain: avevalencia.net.
    When I go to “General Settings” in my admin panel, by “WordPress Address (URL)” I had typed my domain: avevalencia.net
    By “Site Address (URL)” I had typed my host address: avevalencianet.ipage.com.
    It was already connected to WordPress.com, a happiness engineer had moved all my subscribers and I could see the black bar at the top of the page.
    But when I tried to preview a post, the preview wasn’t working.
    I read on wordpress.org that for the preview to work, the wordpress address url had to match the site address url, so I changed the wordpress address url to avevalencianet.ipage.com.
    The previews work now but I think I disconnected my site from WordPress.com along with all my followers.
    When I search for the tags on my post, they don’t show up and neither does the black bar at the top of the page.
    I changed the “WordPress Address (URL)” field back to avevalencia.net but I still appear to be disconnected from wordpress.com
    But in Jetpack it says I’m connected.
    What can I do to reconnect?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

  • Unknown's avatar

    Ok, thanks, I have gone ahead and filled out the support form and will wait for their reply.

  • Unknown's avatar

    Our Jetpack team received your message and will respond accordingly.

    Thank you.

  • The topic ‘I think I disconnected from WordPress.com?’ is closed to new replies.