I Think I Lost My Website

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  ackermankristina · Member · Apr 28, 2017 at 12:28 am

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  I’ve been trying to move my domain and hosting to another site, from Bluehost to Hostgator, and in the process, I think I lost my website. I’m not sure what to do and I’m a little bit terrified.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 28, 2017 at 10:31 am

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  Hello @ackermankristina,
  The domain is currently pointing to hostgator. Please login to your Hostgator dashboard and change the name server values of your domain to these:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  This will point the domain to your WordPress.COM site.

  IMPORTANT NOTE: If you are not comfortable doing this by yourself then please ask your domain provider(Hostgator) to do it.

  Also, you will need a paid wordpress.com plan to be able to point the domain to your wordpress.com site. So please upgrade your account if you haven’t.

  Read more about it here:
  https://en.support.wordpress.com/map-existing-domain/

  If the nameservers do not work, and the provider requires that you create custom DNS records, then you will need staff assistance for that.

  So, to reach staff you can tag this question with the modlook tag on the Tags section of the sidebar.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this helps 🙂

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  otpidusprime · Member · Apr 28, 2017 at 10:32 am

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  Aha… I see that you used the modlook tag after all, please be patient… someone from the staff will be here to assist your soon.

  Thanks! 🙂

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  gemmacevans · Member · Apr 28, 2017 at 12:01 pm

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  Hello ackermankristina,

  I’ve been trying to move my domain and hosting to another site

  Which domain are you try to transfer?

  Let me know and I’ll take a look for you.