I thought I would be charged monthly… Help please

  • Unknown's avatar
    arthappiness778927845 · Member ·

    Your wording is v confusing on plans I inadvertently paid for 2 yr plan, when I would have chosen yearly plan, had I known you were taking the full whack instead of monthly like is heavily suggested in your wording, can I please now change to yearly ??
    Gerry

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi, sorry to hear that. We do bill annually or two years at a time, and we don’t have monthly plans at this point.

    I’ve refunded you so that you’re just paying for one year, and have adjusted your expiration dates accordingly. I’ve also sent your feedback along. I hope this helps!

    Noting too, since you have a paid plan, you don’t need to use the free forums. You can reach out to support directly at https://en.support.wordpress.com/contact/ or you’re also welcome to contact us here. But for billing issues, I definitely recommend the direct method. Cheers!

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