i transfered my domain and cant see it

  • Unknown's avatar
    marcreidhead · Member ·

    I recently transferred the domain : paidsponsorships.com . Its not showing up in my current account at all. Please help.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    I can see that the domain paidsponsorships.com is owned by a WordPress.com account different from the one you are contacting us from (marcreidhead)

    To regain access to the account that manages the site paidsponsorships.com, please use the account recovery form: https://wordpress.com/wp-login.php?action=recovery

    Here you have more information about this process:

    WP
    Recover Your Account
    in WordPress.com Support
    5 min read
    At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

    The account recovery team will be able to help you regain access to this account.

  • Unknown's avatar
    marcreidhead · Member ·

    I tried submitting the form, but the form doesnt submit, it just brings me back to the top of the page. How else can I verify? Can I show you the receipts from Wix side, or the transfer emails?

  • Unknown's avatar
    marcreidhead · Member ·

    additionally do you have an account recovery team email address I can use?

  • staff-totoro · Staff ·

    Hi there,

    I can also confirm that paidsponsorships.com is registered at WordPress.com but is under a different account and not your @marcreidhead login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    I tried submitting the form, but the form doesnt submit, it just brings me back to the top of the page. How else can I verify? Can I show you the receipts from Wix side, or the transfer emails?

    On that form you will be asked to provide a transaction ID for your purchase with WordPress.com (your Wix receipt would not verify your account here) and you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Since you have made a recent purchase on your account, proof of this purchase is the fastest way to verify your account ownership. With this in mind please take the time to look up the transaction ID for your Starter plan purchase, and enter in in the form here as noted under Proof of Ownership in the form linked above.

    Once you are connected to the correct account we are happy to assist you further. Thanks!

  • Unknown's avatar
    marcreidhead · Member ·

    I’ve only ever had my wix account through my business email. How on earth can I find my “other” account? Anyway someone can call me or I can set up a zoom, or really get some assistance?

  • Unknown's avatar
    marcreidhead · Member ·

    Nevermind, I found the email used. no further contact needed

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