I tried to cancel order and I was still charged and give my SECOND overdraft fee!!
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I was just able to get my password again and I tried to cancel payment through PayPal. Some how my dsbakes.com domain was still able to renew. Need a refund, I do NOT use the domain, and is now shut down.
I am very unsatisfied giving I’ve tried to cancel and my bank has now charged me $39 TWICE!The blog I need help with is: (visible only to logged in users)
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.Note: It takes from 1 – 2 weeks for the refund to be received.
Canceling upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgradesThis thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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This is the same thing I read online. I still don’t understand where I go for my refund. I have now canceled my domain and I am left with two $36 overdraft fees to my bank and I owe paypal $18 for a domain I tried to cancel a couple weeks ago.
Now where do I go for a refund or do I just lose out on $90 for something I tried canceling in the first place? -
Do not panic. Simply wait for Staff to assist you. posting this information for them may be helpful:
We need details please.
1. What was the domain URL?
2. What was the underlying .wordpress.com URL being mapped to that domain URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the upgrade cancellation take place? -
I see Jerry is already helping you with this via email, so please reply there if you need any more help with this.
- The topic ‘I tried to cancel order and I was still charged and give my SECOND overdraft fee!!’ is closed to new replies.
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