I tried to chat kept getting disconnected. I want to get refund like chat person said

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  bmg1126 · Member · Feb 11, 2021 at 1:09 pm

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  I tried to chat kept getting disconnected. I want to get refund like chat person said but keep the free service

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  staff-doublebassd · Staff · Feb 11, 2021 at 2:41 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!