I tried to upgrade to premium $299 and it doesn't appear to go through.

  • Unknown's avatar

    I’ve tried to upgrade to the$299. premium via paypal but it doesn’t seem to have gone through.
    Also, it won’t let me log in after I keep resetting the password.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • Hi there!

    it won’t let me log in after I keep resetting the password.

    Can you kindly try resetting your password by filling out our Lost Password form found here:

    https://en.wordpress.com/wp-login.php?action=lostpassword

    I’ve tried to upgrade to the$299. premium via paypal but it doesn’t seem to have gone through.

    I’m seeing no record of the upgrade in your account. It appears that it didn’t go through. Were you attempting to use your credit card for the purchase? It might help to call up your bank and inform them about your purchase on WordPress.com. If you were trying to pay with Paypal funds, please make sure that you have enough funds to cover the cost.

    For more info on our accepted payment methods, click here:

    Payment Methods on WordPress.com

    Let me know what happens. Thanks!

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