I updated plugins on my website and my website crashed and I cannot access it at all

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  asapsparesnew · Member · Dec 3, 2020 at 4:10 am

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  URGENT HELP NEEDED! I updated plugins on my website and my website crashed and I cannot access it at all

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  staff-ozmodiar · Staff · Dec 3, 2020 at 5:34 am

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  Hi,

  Can you share the URL of your website?

  I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  asapsparesnew · Member · Dec 3, 2020 at 5:37 am

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  Home

  
  I cannot even login to edit my site either

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  kokkieh · Staff · Dec 3, 2020 at 5:48 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums

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  kokkieh · Staff · Dec 3, 2020 at 5:49 am

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  You can also try support for the disable-comments plugin mentioned in that error message, as that is most likely what’s causing this.

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  asapsparesnew · Member · Dec 3, 2020 at 5:50 am

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  How do I do that? I was just updating the content pages and links

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  kokkieh · Staff · Dec 3, 2020 at 6:10 am

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  We cannot help you here. Your site is not hosted on our servers and we have no control over it. We also don’t make the plugin that is causing this error, so we have no way to tell why this is happening.

  Contact support for the Disable Comments plugin you’re using directly for help. You can find the support forum for that plugin here:

  https://wordpress.org/support/plugin/disable-comments/

  You will need to register a profile on the WordPress.org website before you’ll be able to post in that forum.