I updated to WP 6.2.2 but now I can’t edit events or faculty/staff pages

  • Unknown's avatar
    mgrguras · Member ·

    When I click to edit a faculty page, the whole screen goes white and the same is happening when I try to add an event. We use Divi builder for web pages but the Staff, Faculty and Events are WP.

    Self-declared URL: https://business.pitt.edu
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host business.pitt.edu on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at pitt.edu. As a result, we do not have access to your site and are not familiar with the source of your issue.

    As a first step your IT department may be able to help in this instance. I recommend contacting them for further assistance since they are typically in the best position to help with errors like this.

    As a backup, help is available here at the open-source WordPress forums, which is the support portal for the free open-source version of WordPress that your institution uses: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are also familiar with these kinds of issues and may be able to help you troubleshoot and resolve the issue.

    Thanks!

  • The topic ‘I updated to WP 6.2.2 but now I can’t edit events or faculty/staff pages’ is closed to new replies.