I Upgraded to the Premium Plan but the site hasn’t changed at all

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  starsailor2030 · Member · Aug 27, 2021 at 5:27 pm

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  I received an email confirmation saying that the payment was completed, but in WordPress it says that my upgrade and free site domain are still in the shopping cart. When I try to visit my custom domain, it doesn’t work.

  Site: https://wittywildcat.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staff-blorbo · Staff · Aug 27, 2021 at 5:31 pm

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  Hm, it looks like none of this went through, not even the domain registration.

  I have added $96 in credit to your account. Would you please try again?

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  starsailor2030 · Member · Aug 27, 2021 at 6:49 pm

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  Okay, it looks like my account is now Premium, but when I look for the domain I want, it says it’s not available.

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  helper-heroponriki · Member · Aug 27, 2021 at 7:16 pm

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  I still don’t see any domain associated with your account. Could you let us know what domain name you’re trying so we can take a closer look? Thanks!

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  starsailor2030 · Member · Aug 28, 2021 at 5:36 am

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  After work I jumped back onto WordPress and tried selecting the domain I wanted–it worked. If I run into any more problems I’ll be sure to post something in this forum. Thanks for all the help!

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  supernovia · Staff · Aug 28, 2021 at 6:59 pm

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  Oh good — glad you’ve got it! Also with Premium, you’ll have access to direct support. So you’re welcome to post here, or to reach out directly via https://wordpress.com/help/contact . Cheers!