I waisted hours and hours talking to a support that didnt help with simple DNS
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Guys,
I need your help, I just want my blog with the address http://www.pormicultura.com it is my domain and I want it look that way, it is simple. I understand that maybe the WordPress snoob guys dontt like it arguing that Google has some kind of policy about that, they should see that the very Google.com uses http://www.google.com
The thing is simple, I want to make a CNAME alias in Cloudflare pointing http://www.pormicultura.com to blogkewelta.wordpress.com, nowhere in the Terms of Use of WordPress or anywhere says that a registered domain outside WordPress cannot have a www alias poiting to my blog.
The two guys that talked with me from the WordPress with no knowledge at all of DNS stuff said that it is clearly explained in https://en.support.wordpress.com/domains/map-subdomain/ but if you are a user like me and start reading that page, you see first the option of “Your domain is not registered with WordPress.com but elsewhere” than the paragraph explaining “Not supported”, it is a simple behavior of somebody that is going to pay a service as I paid in WordPress for blog.kewelta.com that had a 301 alias for months to blogkewelta.wordpress.com
Now I just requested to change blog.kewelta.com for http://www.pormicultura.com and they say it is not possible!!!!
In Internet nobody tells you how to deal with your own domain because is a crazy thing even to think about, so you dont even worry about it, then WordPress creates a wrong documented procedure and ORDERS me, like the support guys did, to use my domain how they want now, even if they didnt say anything about this in advance my payment which they accepted easily.
I just want my blog being accessed through http://www.pormicultura.com and after it was accessed I want people see this address in their address bar in their browsers, it is my wish, my right, a commonly way to use domains in Internet that has been used for decades, I paid for this service and I wasn’t properly notified or said in any Terms of Use that I cannot use the www.
The blog I need help with is: (visible only to logged in users)
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OMG I cannot even edit my post.
I will write it here with the typos I made.
Guys,
I need your help, I just want my blog with the address http://www.pormicultura.com it is my domain and I want it look that way, it is simple. I understand that maybe the WordPress snoob guys don’t like it arguing that Google has some kind of policy about that, they should see that the very Google.com uses http://www.google.com
The thing is simple, I want to make a CNAME alias in Cloudflare pointing https://www.pormicultura.com to https://blogkewelta.wordpress.com, nowhere in the Terms of Use of WordPress or anywhere says that a registered domain outside WordPress cannot have a www alias pointing to my blog.
The two guys that talked with me from the WordPress Support with no knowledge at all of DNS stuff said that it is clearly explained in https://en.support.wordpress.com/domains/map-subdomain/ but if you are a user like me that is going to pay for a service and start reading that page, you see first the option of “Your domain is not registered with WordPress.com but elsewhere” just click there and don’t see the paragraph explaining “Not supported”, it is a simple behavior of somebody that is going to pay a service as I paid in WordPress for blog.kewelta.com that had a 301 alias for months to blogkewelta.wordpress.com
Now I just requested to change https://blog.kewelta.com for https://www.pormicultura.com and they say it is not possible!!!!
In Internet nobody tells you how to deal with your own domain because is a crazy thing even to think about, so you don’t even worry about it, then WordPress creates a wrong documented procedure and ORDERS me, like the support guys did, to use my domain how they want now, even if WordPress didn’t say anything about this in advance in my payment process, which they accepted easily.
I just want my blog being accessed through http://www.pormicultura.com and after it was accessed I want people see this address in their address bar in their browsers, it is my wish, my right, a commonly way to use domains in Internet that has been used for decades, I paid for this service and I wasn’t properly notified or said in any Terms of Use that I cannot use the www.
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Hi there,
This has nothing to do with terms of service. We just don’t use the www prefix on domains connected to WordPress.com sites. We redirect that prefix, so if you want to use the www on your business cards, etc, you can by all means do that, but it won’t display if someone views your site in their browser.
We state that we don’t use the www prefix on the Register a domain support page, here:
This is a server-side setting that applies to every site on WordPress.com, and there is no way to force it to display the www or to add an exception for a specific site. If that is unacceptable to you, you will need to find another provider to host your site.
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Hi Kokkieh,
Thanks a lot for writing. Before answering your reply, I want to say that I love WordPress CMS and I know it almost since its first releases, that is why I paid to have my blog with WordPress.com, to support you, that I didn’t said in my post here and I wanted to let it know to some one reading this post.
Well, of course it is unacceptable to me but the point is that any page you have in WordPress, including this one that you provided says properly that the domains registered with another registrar won’t be allowed to use the www subdomain.
My domain is not registered with you, it is registered with Gandi and I’m really happy now to have never registered this with you.
Your documentation is vague and never says in a proper way that I cannot make a CNAME alias with www, when you explain that people can make alias with whatever.example.com like blog.example.com you don’t say that www cannot be included.
Even you sent me now a documentation saying that I have to redirect my domain nameservers to WordPress which it is not what I did before with blog.kewelta.com I just made a CNAME alias and it is what I want to do now with http://www.pormicultura.com
You read your documentation and read it as a user, not as what you want people to understand, so maybe you will understand how you made me loose a week trying to solve a simple detail related to DNS, a whole day talking to two guys in support that don’t understand anything about DNS and months of trust in your service that now you tell me so easily that I have to go to another provider.
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This is not what I want to do: https://en.support.wordpress.com/domains/map-existing-domain/
This is what I want to do: https://en.support.wordpress.com/domains/map-subdomain/#scenario2
When somebody is going to pay for a service needs to know what you cannot offer, this is something important for you to understand, and this has to be said even before the links of payment and in the Terms of Use.
The page you provided doesn’t apply to the case that I paid for, and neither of all those pages says anything of the www note before the links that points on how to make a CNAME alias, so people can buy a service to make a CNAME alias to the blog in WordPress.com and never read a note that goes against the proper use of domains in Internet, people just don’t imagine that they have to read a full of of documentations to find if some awkward rule is in there.
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