I want a refund

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  donaldbouchard · Member · Dec 11, 2015 at 4:10 am

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  I paid for a wordpress hosted site on Monday Dec 7. I revisited what I really needed to do (use another service) and found that 3 days later I can’t get a refund.

  Can you please refund my $13?

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Dec 11, 2015 at 9:04 pm

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  No problem, @donaldbouchard, that upgrade falls under the 30 day refund policy. I’ve removed and refunded it for you. You can expect to see that refund routed back to your account within the next few business days. Cheers!

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  norrsken6010 · Member · Dec 14, 2015 at 9:21 pm

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  Hi
  I tried to buy a thing from You but You said that the card was not okay.
  But I belive that you took money from me / my card at skrill.com
  Please pay back. Username: norrsken6010 My e-mail; (email visible only to moderators and staff)

  Transaction ID: [redacted]
  Exchange rate used: 1 GBP = 13.308591 SEK
  Amount sent: 68.46 GBP

  Regards
  Lena

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  supernovia · Staff · Dec 14, 2015 at 9:33 pm

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  Hi @Lena, your transaction ID is private information, so I’ve removed that from your post.

  I can see you’ve mapped radda-sverige.nu but have not yet pointed the name at our servers. If you’d like to keep the upgrade and make it work with your site, please change your nameservers to these:

  ns1.wordpress.com

  ns2.wordpress.com

  ns3.wordpress.com

  If you want to get rid of the upgrade, and receive a refund, you can remove it here:
  https://wordpress.com/my-upgrades

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  supernovia · Staff · Dec 14, 2015 at 9:43 pm

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  I’m going to go ahead and close this thread since this original post is resolved now, but if anyone else needs help, please get in touch here:
  http://en.support.wordpress.com/contact

  Or open a new thread. Thanks!