I want a refund

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  rachelvz1988 · Member · Nov 19, 2021 at 4:50 pm

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  Hi. I opened an account yesterday and decided this isn’t for me. Can I have a full refund? I try to follow the steps but there is nothing listed under the ‘purchases’ section.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 19, 2021 at 5:38 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  The link you provided to the temp domain box5112.temp.domains, and the site appears to be hosted with Bluehost. you may not have any purchased upgrades with us, but rather with them. I would reach out to Bluehost and speak with them about any recent charges you may have made:

  https://www.bluehost.com/contact/

  Let me know if you have any questions.

  Thanks!

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  rachelvz1988 · Member · Nov 19, 2021 at 6:27 pm

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  The email associated with the account is (email visible only to moderators and staff)

  Is that the info you needed? Thank you

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  helper-heroponriki · Member · Nov 19, 2021 at 7:03 pm

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  s that the info you needed? Thank you

  It is, and there is absolutely no history of purchases, transactions, or billing activity of any kind under that account here at WordPress.com.

  Since the site you provided is a temporary Bluehost URL, your hosting plan is with them and you will need to contact them directly if you want to cancel and refund your purchase.

  You can reach them here: https://www.bluehost.com/contact

  Hope that clarifies things.