i want a refund on my purchase.

  • Unknown's avatar
    embracethedark · Member ·

    get a refund on my purchase

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What did you purchase?
    When did you make the purchase?
    When did you cancel and request a refund?
    What is the domain URL involved here?

    There are no pro-rated refunds so be clear on that. Refunds https://en.support.wordpress.com/refunds/ are time limited.

    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

    Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    If you have any difficulties type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    embracethedark · Member ·

    HI

    These are the details. This happened on June 1st. It was for a premium upgrade that was purchased for the wrong site because of cookies.

    Hi there,

    There was a problem with a recent payment on your WordPress.com site. The charge was disputed through your bank, credit card company, or PayPal and the original payment was reversed. When this happens, the transaction is reported as unauthorized or fraudulent, and we are fined $20 by our payment processor for each occurrence. While the charge is in dispute, posting to your site has been suspended.

    The original purchase was for WordPress.com Premium on http://embracethedark.wordpress.com.

    If you no longer intend to use this on your site and would like a direct refund:

    Please cancel the dispute on the payment through your bank or credit card, so that we have the option to refund the charge. While the dispute is active we do not have the option to issue a refund. If you prefer not to cancel the dispute or it is too late, you will be refunded once the payment provider has completed the dispute resolution, which can take up to 75 days.

    If you would like to continue using your site:

    If the dispute was done recently, you might be able to cancel the dispute with your bank or PayPal. Once you’ve canceled the dispute, please reply to this email, and we’ll assist you in restoring your site and upgrade.
    If you prefer not to cancel the dispute or it is too late, you will be refunded once the payment provider has completed the dispute resolution, which can take up to 75 days. In this case, a $20 fee must be paid if you’d like to restore publishing functionality to your site.

    You can restore posting capability to your site and continue using your upgrade by paying the $20 fee and re-purchasing WordPress.com Premium at this link:

    https://wordpress.com/checkout/10579857/

    If you prefer to continue using the site without any upgrades, you can pay for the $20 fee on its own instead.

    If you have any questions about the dispute process, or if we can help further, please let us know. We also have more information on our support site: https://en.support.wordpress.com/payment/chargebacks/

    я

  • Unknown's avatar
    timethief · Member ·

    I have typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-zinnia · Staff ·

    Hi –

    I’ll be happy to help. Please verify that you are inquiring about the WordPress.com Premium Plan on embracethedark.com?

    I see that you’ve already issued a charge dispute for this payment. I won’t be able to release the funds for a refund until that charge dispute is removed. Please let me know once you’ve been in touch with your bank to remove the dispute.

    This is the quickest way to get your money refunded. If you do not want to remove the dispute you will eventually get your money back through your bank. This often takes months though.

  • Unknown's avatar
    embracethedark · Member ·

    Thursday, June 1, 2017 Payment to WordPress.com

    $79.00 USD
    You marked this problem as resolved on June 6, 2017 at 12:12 PM. This problem is now closed.

    (redacted)

  • Unknown's avatar
    embracethedark · Member ·

    Hello

    The dispute was removed from paypal. I would like a refund on the purchase please/

    thanks
    Claude

  • Unknown's avatar
    embracethedark · Member ·

    Hello

    The dispute was removed from paypal. I would like a refund on the purchase please/

    thanks
    Claude

  • Unknown's avatar
    timethief · Member ·

    When lizkarkoski, Happiness Engineer logs in again she will return to this thread.

  • staff-zinnia · Staff ·

    Good Morning Claude –

    I’ve processed a full refund of $79 for your premium upgrade purchased on 2017-06-01. These funds should reach you within ten days. Please let me know if there’s anything else I can help out with. Best wishes :)

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