I WANT MY CDBaby PLAYER!!!!!

  • Unknown's avatar
    matthewwallacemusic · Member ·

    I want to be able to embed my CDbaby iframe music player. I pay too much for your service to be denied basics like my own damn embedded music player. hell, i pay too much to have a theme (the album theme) where the MENU DOESN’T WORK ON MOBILE!!!! What’s worse is that they’re aware of the problem and are like, ‘oh yeah, the menu tab doesn’t work’ FUCK THAT! I want a refund!

    MAKE CDBABY iframe PLAYERS a “SAFE PLUG-IN”! What the hell is wrong with you?????

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hello, As frustrated as you might be, your posts in our community forums are subject to our best practices and community standards.

    You’ve listed a number of topics here:
    1. CD Baby is not yet available on WordPressdotcom. Please see this earlier forum post by Staff and what you can do to help get CD Baby to be made available here. https://en.forums.wordpress.com/topic/cd-baby-plugin-3/#post-3154752

    2. Your site’s menu on Mobile: Have you posted to the Premium theme forum for assistance from the theme author? https://premium-themes.forums.wordpress.com/forum/press75/album/

    Would you consider adding a Custom Navigation widget to your theme’s sidebar? https://en.support.wordpress.com/widgets/navigation-menu-widget/

    3. Refund: Refunds for plans and Premium themes are available for 30 days from date of purchase, custom domains need to be cancelled and refunded within 48 hours. There are no pro-rated refunds after that time. Please see this guide to cancelling your upgrades https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#canceling-your-plans-and-domains

    Sorry to hear you are unhappy with your experience. I’ve also flagged this thread for Staff attention and reply.

  • kokkieh · Staff ·

    Hi there,

    We do not currently support CD Baby embeds on WordPress.com. I’ve added your request to our feature request list, but cannot make any promises if or when support for it might be added.

    i pay too much to have a theme (the album theme) where the MENU DOESN’T WORK ON MOBILE!!!! What’s worse is that they’re aware of the problem and are like, ‘oh yeah, the menu tab doesn’t work

    We are aware of the problem, yes, but we can’t fix it, as this is not our theme. We realise this is frustrating, but we’re waiting on the theme developer the same as you are. Thus far they have only offered the workaround we gave you when you contacted us via email a few weeks ago:

    On suggested fix that the developers recommended was that an album is added to the top of the homepage. Apparently when that is added the menu works properly.
    You can see how it would look here on the demo:

    https://albumdemo.wordpress.com/

    You can add that in through your Customizer – Theme – Homepage.
    That should work as a temporary fix until the issue is resolved.

    If you’d prefer to get a refund we understand. However, we cannot refund the domain at all any more at this point, so the refund will only be for the non-domain portion of your plan, $70.

    You can keep the domain, matthewwallacemusic.com, until it expires, or even transfer it to another service if you prefer. If you don’t want to use the domain at all any more, please confirm and I’ll cancel that as well, but you should be aware that cancelled domains are not released immediately and we cannot guarantee you’ll be able to use that domain again in future.

    Please let me know how you’d like to proceed.

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