I want refund of custom design

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  rafaelguimaro · Member · May 10, 2013 at 2:36 am

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  I want refund of custom design

  The blog I need help with is: (visible only to logged in users)

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  thesacredpath · Member · May 10, 2013 at 2:40 am

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  In your dashboard, go to Store > my upgrades and you can initiate the refund from there if it has been less than 30 days since it was purchased.

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  rafaelguimaro · Member · May 10, 2013 at 2:51 am

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  the problem is that it was done charging automatically, so it’s been more than 30 days, I did not know what had been done the payment, can not cancel after 30 days?

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  thesacredpath · Member · May 10, 2013 at 3:10 am

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  I’ll tag this for staff attention since I don’t know on this case.

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  rafaelguimaro · Member · May 10, 2013 at 3:14 am

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  Thank you!

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  staff-blorbo · Staff · May 10, 2013 at 11:43 pm

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  The Custom Design upgrade had auto-renew enabled and was renewed on March 11. Due to the amount of time that has passed, we are unable to generate a refund for this transaction.