I want to cancel my domain subscription

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  parramoyano · Member · Jan 11, 2013 at 10:40 pm

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  I bought yesterday my domain magopedroparra.com, but i want to cancel it and have my money back. ¿How do y do it?
  Sorry for any mistakes I could have made, but english isn’t my language;)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 11, 2013 at 10:45 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  See also http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: The refund can take 1-2 weeks to post back to your account.

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  crossfithi · Member · Jan 12, 2013 at 12:13 am

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  how bout if i bought a domain name 2 months ago? how do I cancel it now. Your Support Page gives details of how to do this, but none of it is relevant as the My Upgrades page gives no option to cancel.

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  timethief · Member · Jan 12, 2013 at 12:18 am

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  @crossfithi
  Please click this link and start your own thread. https://en.forums.wordpress.com/?new=1

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  crossfithi · Member · Jan 12, 2013 at 12:18 am

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  the details of it are this…

  we registered the domain http://www.crossfit-hi.com but we cannot use that name due to trademark issues.

  on our dashboard, YESTERDAY, i went to the Store>Domains and bought a new domain that has no trademark issues … http://www.crossfithighimpact.com and made that my primary domain.

  the trademark issues are still in place though because the http://www.crossfit-hi.com domain still re-routes users to the crossfithighimpact.com site. I need to CANCEL the http://www.crossfit-hi.com domain and keep the crossfithighimpact.com domain.

  how do I do this???

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  timethief · Member · Jan 12, 2013 at 12:23 am

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  @crossfithi
  Yours is a different issue and you are hijacking parramoyano’s thread.
  Please read what I said above. Please click this link and start your own thread. https://en.forums.wordpress.com/?new=1 and copy and paste all of that into a new thread of your own.

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  parramoyano · Member · Jan 12, 2013 at 9:55 am

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  Thank you timethief for your quick answer. I’ve tried what you said, but still can’t get the problem solved.

  What I bought (18$) was this: Domain Mapping (magopedroparra.com), Domain Registration (magopedroparra.com).

  I go to store -> my upgrades, and then, in product “Domain: magopedroparra.com” i click on “cancel and refund”. Then I get the message:
  The domains registered in WordPress.com can’t be eliminated here. You’ve to contact support and ask for the elimination.
  (Los dominios registrados en WordPress.com no pueden ser eliminados aquí. Debes contactar con Soporte y solicitar la eliminación.)

  WHAT SHOULD I DO NEXT?
  THANKS A LOT

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  parramoyano · Member · Jan 12, 2013 at 10:06 am

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  I read:
  Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.

  New domain registrations will be refunded if requested within 2 days.
  Domain renewals are non-refundable.

  You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund.

  SO, I want to request a refund!