I want to cancel my premium account which I paid for less than 24 hours ago

  • Unknown's avatar
    bmacbex · Member ·

    Hello,

    I would like to cancel my premium account for WordPress. I think it is ridiculous that I can’t e-mail support at WordPress directly, or call them… but I am BEGGING someone at WordPress to see this. I purchased the Luxury package less than 24 hours ago and I am unbelievably frustrated trying to figure out how I can actually customize my theme. I have used WordPress in the past, and I can’t seem to do anything BEYOND what I did for an unpaid theme, before. In addition, I have followed the directions to customize the luxury package and literally nothing is working. I am very frustrated and unimpressed and I ask that you please reimburse me my $93 and bring me back to the Sela plan.

    Please respond as soon as you possibly can. Sincerley, and unbelievably frustrated human-being!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    re: Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 10 business days for the refund to be received.

    re: Canceling upgrades
    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  • Unknown's avatar
    timethief · Member ·

    I think it is ridiculous that I can’t e-mail support at WordPress directly, or call them..

    All support docs are at https://en.support.wordpress.com/

    See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

    There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

    The best WordPress.COM contact form to use now for Staff assistance is:
    http://wordpress.com/help/contact

    Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

    re: direct email support
    Also note, that you can email WordPress.COM Staff at:

    help@wordpress.com

    As this thread is already Tagged for Staff help using any of the above methods will just be a needless duplication.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi there,

    I ask that you please reimburse me my $93 and bring me back to the Sela plan.

    From looking at your account I see you purchased a Premium theme, which was then cancelled and refunded on 01-Feb-2017. Refunds usually take about a week to process and show up on your statement.

    You are now using the Sela theme on a free — for which there is no cost.

    I think it is ridiculous that I can’t e-mail support at WordPress directly, or call them…

    We don’t provide phone support but have a number of ways to get help, depending on which you plan you have:

    Contact WordPress.com Support

    In the forums, you can add the ‘modlook’ tag if you need to speak to staff. This thread has already been tagged so you can just reply to me and I will see it.

    I’m happy to help you out, so just let me know if you need anything.

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