I want to cancel my purchase of the pro package

• 

  lander16 · Member · Sep 15, 2012 at 6:47 pm

  • Copy link
  • Add topic to favorites

  I want to cancel my wordpress.com purchase, I just purchased the pro package and wanted to see if there’s a way to cancel this purchase and get my money back, since I’ve seen that I’ll rather host wordpress in my own server. Is it posible?

  Thanks
  Blog url: http://crimenyficcion.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 15, 2012 at 6:54 pm

  • Copy link

  You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard
  For a refund see here please > http://en.support.wordpress.com/upgrades/#refunds
  For Canceling a Bundle see here > http://en.support.wordpress.com/bundles/#canceling-a-bundle

• 

  lander16 · Member · Sep 15, 2012 at 6:59 pm

  • Copy link

  Hi, I tried that but there’s no cancel button (as you can see in this screenshot), it also says to contact support that redirected to where I created this question. Any ideas

• 

  timethief · Member · Sep 15, 2012 at 7:02 pm

  • Copy link

  Not to worry as I flagged this thread for Staff assistance. Please be patient while waiting.

• 

  staff-blorbo · Staff · Sep 17, 2012 at 6:51 am

  • Copy link

  I don’t see any transactions under your account. You’ll need to be logged in as the user who purchased the upgrade in order to cancel/refund it.