I want to cancel my subscription

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  ceciasca · Member · May 26, 2020 at 9:12 am

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  Hello there,
  I’m not using anymore (since a while) my wordpress website and my subscription was renovated for another year. I got billed for that but actually I would like to cancel everything, there is anyway I can get help with that please?

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  404bill · Member · May 26, 2020 at 9:24 am

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  Hello,

  You are able to cancel your plan and domain via the Manage Purchases section in your account. Here is a link with more information: https://wordpress.com/support/manage-purchases/#faq-cancelling-your-plans-and-domains

  Hopefully this helps

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  staff-doublebassd · Staff · May 26, 2020 at 10:32 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  ceciasca · Member · Jun 2, 2020 at 2:26 pm

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  Hello, thank you for a answering. So the user name used to be lavieenchic.ch
  I’m not sure if this is enough… please let me know if you need anything else. I really appreciate your help!
  Kind regards,
  Cecilia Simon

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  staff-blorbo · Staff · Jun 2, 2020 at 6:25 pm

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  You would have to reply here from that account.

  If you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

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  ceciasca · Member · Jun 8, 2020 at 5:23 pm

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  Sure, so I need to log in in my account and then from where I can send you a reply? I’m actually already in my account but I don’t find any options to send you a message from there.

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  ceciasca · Member · Jun 8, 2020 at 5:24 pm

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  Ups! I actually in the right place to answer you. So what else I need to do please?

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  staff-blorbo · Staff · Jun 8, 2020 at 6:23 pm

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  This is the same account you were logged in as before, and as mentioned before, we have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you made the purchases under a different account, we’ll need for you to reply here under that different account.

  For security reasons, we cannot simply cancel one account’s subscriptions because someone else asks us to.

  Alternatively, if you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged