I want to cancel premium user and request a refund.

  • Unknown's avatar
    enjoykissmeblog · Member ·

    I want to cancel premium user and request a refund.

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @enjoykissmeblog, you’ll want to avoid posting identifying details publicly. I’ve removed them for you.

    There was a chargeback associated with this payment, so we’ll double check to be sure that has been properly resolved. If the funds are with us, we’ll refund them for you. I’ll update you as soon as we have more information.

  • Unknown's avatar
    patilswapnilv · Member ·

    Refunds and cancelling upgrades
    Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after cancelling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Cancelling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also, note that there’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Do you want to use the domain on another site?

    If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • supernovia · Staff ·

    @enjoykissmeblog the chargeback was closed properly, and we were able to get the funds back in our account. So, we’ve now returned them to you. You should see the refund on your statements within the next few days. Cheers :)

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