I want to cancel subscription and have refund.

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  rtalekar8555859012c706 · Member · May 15, 2023 at 11:29 am

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  I want to cancel subscription and have refund.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  fstat · Staff · May 15, 2023 at 12:40 pm

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  Hi there,

  I can confirm that you’ve successfully canceled both your plan and your domain. Also, a full refund has been issued and should reflect in your account in the next 10 business days.

  We’re sad to see you go and would appreciate it if you could share with us the reason behind your decision to cancel. At WordPress.com, we’re continually striving to improve our services, and your feedback is invaluable in helping us do so.

  Looking forward to hearing from you.

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  dttraynor61f6d7a27e · Member · May 19, 2023 at 11:54 am

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  I want to cancel my prescription and have a refund. I have never used the account

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  dttraynor61f6d7a27e · Member · May 19, 2023 at 12:01 pm

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  Please cancel my subscription and refund my payment

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  machellie · Staff · May 19, 2023 at 1:57 pm

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  Hi there, @dttraynor61f6d7a27e!

  We try to keep topics focused on one issue. If you need help, please reach out and create your own topic so we can better assist you.

  Saying that, I reviewed your WordPress.com account and found you do not have any active subscriptions with us.

  Were you charged by WordPress.com? If so, fill out the form at https://wpchrg.wordpress.com/ to help you locate the purchase.

  Let me know if you have any questions.

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  dttraynor61f6d7a27e · Member · May 20, 2023 at 2:01 pm

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  I filled out the form that you sent and the transaction was there. When I hit contact support there was an error. I have never used this communication system that we are on so please excuse my posting mistake. I will give you the information that was asked on the link that you sent me. If you could help I would appreciate it.

  [redacted]

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  fstat · Staff · May 20, 2023 at 4:47 pm

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  That’s a subscription for Akismet. You can cancel it through your Akismet account at https://akismet.com/account/

  You can use your WordPress.com account to log in to your Akismet account. Please make sure to log in with the @dttraynor61f6d7a27e, as this is the one associated with the Akismet subscription.

  You can find more information in this support document:

  https://akismet.com/billing/cancel-subscription/

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  dttraynor61f6d7a27e · Member · May 20, 2023 at 5:53 pm

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  I have been there and I never set up anything in the account. when I go to purchases as instructed, there is no account to cancel, thus my reaching out for help.

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  dttraynor61f6d7a27e · Member · May 20, 2023 at 5:56 pm

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  Sorry!!! you were right this was a different site than I was on before. I was able to cancel. Thank you very much for your help..