I want to close my account

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  derik2013 · Member · Apr 4, 2016 at 9:02 pm

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  I want to close my account and have WordPress stop taking mony out of my checking account

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  timethief · Member · Apr 4, 2016 at 9:06 pm

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  Hello there,

  Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will also tag this thread for a Staff follow-up.

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  timethief · Member · Apr 4, 2016 at 9:07 pm

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  What is the exact URL starting with http:// of the site you refer to please?

  And, exactly which username account registered that site?

  I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.

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  staff-doublebassd · Staff · Apr 5, 2016 at 9:08 pm

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  Hi there,

  and have WordPress stop taking mony out of my checking account

  There are no purchases under the account that you contacting us from. To confirm ownership, you’ll need to post in this thread from the account associated with the upgrades that were purchased.

  Once you confirm ownership, we can assist you in regards to you’re account.

  Let me know if you have any questions. Thanks!