I want to close my website

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  audreycabrera · Member · Apr 17, 2019 at 11:17 pm

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  Dear WordPress team,

  I am not using my website anymore and want to cancel the automatic charge made on my card today.

  I would like to get a refund as I do not want a new year of WordPress service any longer.

  I’d really appreciate your help with this matter.

  Mariany Vivas
  (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 18, 2019 at 8:49 am

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  Hi Mariany,

  audreycabrera.wordpress.com is using the Free plan and no upgrades have been purchased through this account, which suggests you have another.

  Can you try logging out of WordPress.com, then log back in using the email address your purchase receipt was sent to? Once logged in to the correct account, the upgrades should be listed on the Manage Purchases page — where they can be cancelled.

  If you have any trouble, please go to the “Why was I charged?” page:

  Why was I charged?

  The Contact Support » link (on the right) can be used to contact our payments team directly and request a refund.