i want to delete my acount

• 

  movietruckcokr · Member · Nov 29, 2024 at 6:45 am

  • Copy link
  • Add topic to favorites

  We are still deleting one or more sites. This process usually takes 15-20 minutes. Once the deletion is complete, you can close your account on this page.

  To close this account now, please contact our support team.

  Can’t delete account

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  movietruckcokr · Member · Nov 29, 2024 at 6:46 am

  • Copy link

  Cannot be permanently deleted

  Why doesn’t it work?

• 

  staartmees · Member · Nov 29, 2024 at 7:49 am

  • Copy link

  You must wait untill a Staff member is available because downgrading a wpcomstaging-site needs help from Staff.

• 

  movietruckcokr · Member · Nov 29, 2024 at 7:55 am

  • Copy link

  thank you so much

• 

  nigeljoy · Staff · Dec 5, 2024 at 8:39 am

  • Copy link

  Hi there!

  There was some issue with downgrading from the WordPress.com Business plan. We have now fixed it.

  You should be now able to delete the site and close your account. Could you please try again?

  You may refer to these guides:

  • https://wordpress.com/support/delete-site/
  • https://wordpress.com/support/close-account/

  Regards,

  Nigel

• 

  evangelinsherly · Member · Dec 6, 2024 at 4:09 am

  • Copy link

  Hi I have been waiting for my account to be closed for the past 2 days and no staffs have responded yet . this is what shows : We are still in the process of removing your previous plan. Please check back in a few minutes and you’ll be able to delete your site.” and

  We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page.

  To close this account now, contact our support team.”

  Please resolve this issue within an hour because only deleting this account can help connect my domain to my new site .. I need priority support on this to make this happen fast

• 

  evangelinsherly · Member · Dec 6, 2024 at 4:40 am

  • Copy link

  please fix my issue fast …

• 

  evangelinsherly · Member · Dec 6, 2024 at 4:43 am

  • Copy link

  this is what it shows now : We are still in the process of removing your previous plan. Please check back in a few minutes and you’ll be able to delete your site. please resolve this …..

• 

  nigeljoy · Staff · Dec 6, 2024 at 7:13 am

  • Copy link

  Hi @evangelinsherly

  I reviewed your support history but was not able to find any open tickets from the email address linked to your WordPress.com requesting help on this matter.

  Anyway, I have fixed the issue on your site. You should be able to delete the site now.

  If you have any questions, please log in to your WordPress.com and contact us from the support options available here: https://wordpress.com/help/contact