I want to disable two step authentication but it is not working – please sort

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  ktomlinson1974 · Member · Jan 18, 2014 at 10:10 am

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  I want to disable two step authentication but it is not working

  I have followed the instructions and used the last/latest code and the verification keeps failing. I have tried several times on different days and still have the same problem.

  I find the two step authentication clumsy and unnecessary

  Please help me remove this from my account

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 20, 2014 at 3:47 am

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  Please clear your browser cache and cookies and try again.
  http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-factor-authentication

  You can use this link to reach the password reset page
  https://en.wordpress.com/wp-login.php?action=lostpassword
  Then scroll down and click the “Need More Help?” link next to the button, and fill out the form. https://wordpress.com/wp-login.php?action=recovery Our account recovery team will get back to you by email so you can discuss the options in private.

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  ktomlinson1974 · Member · Jan 20, 2014 at 7:04 pm

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  I am sorry but this did not work. In fact it made matters worse. For a while I couldn’t even log in to my WordPress account.

  I have cleared my cache. Tried several browsers. Got new verification codes and NONE OF THIS WORKS.

  Is there no way you can disable this remotely?

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  timethief · Member · Jan 20, 2014 at 7:05 pm

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  We have only one means of account recovery and I posted it above.
  Are you telling me that using the account recovery form did not work?

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  ktomlinson1974 · Member · Jan 20, 2014 at 7:08 pm

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  It did not work – it tells me to go to the lost password form only.

  I did this – this locked my account as I said and after a while I got back in.

  I have since tried to disable the two step authentication using the SMS code I used to get back in (ensuring the cache was clear) and it still does not work.

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  timethief · Member · Jan 20, 2014 at 7:10 pm

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  This “Need More Help?” link definitely works https://wordpress.com/wp-login.php?action=recovery Our account recovery team will get back to you by email so you can discuss the options in private.

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  timethief · Member · Jan 20, 2014 at 7:10 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  ktomlinson1974 · Member · Jan 20, 2014 at 7:11 pm

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  I have figured it out – it was not very clear

  The printed codes I set up did not work.

  The SMS codes were used each time to get me in – which is what caused frustration.

  The last SMS code did not work.

  I decided to regenerate the printed codes and these did work.

  This needs to be made clearer in your instructions.

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  timethief · Member · Jan 20, 2014 at 11:01 pm

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  Thanks for that. I’ve tagged this thread for Staff to take note of your suggestion re: clarity.

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  rachelmcr · Member · Jan 21, 2014 at 4:06 pm

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  Hi there,

  Thanks for your feedback. I added a clarification in our instructions mentioning that you can use a backup code to disable two-step authentication if needed:

  Enable Two-Step Authentication

  If there’s anything else that you think could be further clarified, please let us know. :)

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  timethief · Member · Jan 22, 2014 at 5:14 pm

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  @rachelmcr
  Thanks so much for acting on this. :)

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  rachelmcr · Member · Jan 22, 2014 at 5:39 pm

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  You’re welcome – thanks for pointing out the issue. :)