I want to process a refund

  • Unknown's avatar
    alidaballestro2001 · Member ·

    Hi there!

    I have purchased your membership, ‘starter pack’ but have since decided to go down a different route for my portfolio website.

    I have processed the subscription cancellation and removed my current plan, however, I have not received an option to process a refund. Could you please help me out here, as I do not have the money to be spending on two website building platforms :(.

    Thank you so much in advance!

    Best,

    Alida.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    All paid plans have a limited time frame for a refund. Once over the time frame, there is no refund possible

    • WordPress.com annual, two-year, and three-year plans are refundable within 14 days of purchase or renewal.
    • WordPress.com monthly plans are refundable within 7 days of purchase or renewal.
    • The 100-year plan is refundable within 120 days.
  • Unknown's avatar
    helper-sabelw · Member ·

    Hi Alida, as already mentioned, there are the time periods during which a purchase is eligible for a refund unless otherwise provided by applicable law. You can learn more about it in our guide here: https://wordpress.com/support/refunds/#refund-periods

    I’ve responded with more details via email.

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