i want to speak with customer service

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  alwaysfirstdemo · Member · Dec 18, 2014 at 5:16 pm

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  I need to speak with someone about my dashboard. I have two wordpress accounts and one is working correctly with all of the themes, and the other (which I just bought) is missing themes.

  I would like the dashboards and options to look the same on both of my accounts because otherwise I have to use the wordpress customizer which is very unorganized and difficult to use, and I would just like to be able to edit my pages the same way using the tempera customizer. I have no options for plugins on my newest domain and would like those as well.
  Please help me get my newest dashboard to look like my old one.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Dec 18, 2014 at 5:59 pm

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  Hi!

  We don’t offer customer support over the phone, but I’m happy to help you here. Currently, it looks like you have one site on your account:

  fastmechanicsinc.wordpress.com

  You should be able to find your Dashboard here:

  http://fastmechanicsinc.wordpress.com/wp-admin

  Could you let me know the other account you’re referring to?

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  alwaysfirstdemo · Member · Dec 18, 2014 at 6:05 pm

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  I’ve actually figured out that I need to just transfer my blog over to wordpress.org, but have already paid the $99.00 for a premium account. Also I was charged $26.00 for something “cancellation” which I have no idea why. I wont need this premium feature if I transfer the domain onto wordpress.com correct? I don’t mind paying whatever it takes to export everything over to wordpress.org since it is a new site though, would it be easier to just get a refund for my current wordpress.com site and start new with wordpress.org?

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  alwaysfirstdemo · Member · Dec 18, 2014 at 6:05 pm

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  if I transfer over to wordpress.org correct?*

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  alwaysfirstdemo · Member · Dec 18, 2014 at 6:10 pm

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  I was on the 14 day trial and cancelled within the fourteen days, so I would like to have the 26.00 cancellation fee observed on your end and refunded back to me

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  jeremeylduvall · Member · Dec 18, 2014 at 9:16 pm

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  Hi!

  So, it look like a total of $73 was refunded to your account. You still have two charges on your account for $26 a piece. Those are for the domain fastmechanicsinc.com. Are you still planning on using that domain?

  If not, I can refund both charges and cancel the domain from your account. Please note, the domain will be unavailable for several weeks and may be purchased by someone else.

  If you do still want the domain, the payments will still be applicable (since you’re still using the domain). Although the domain is registered with Automattic, you can still use it with another hosting service by changing the name servers as described here:

  Change a Domain’s Name Servers

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  alwaysfirstdemo · Member · Dec 19, 2014 at 4:44 am

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  Why do I have both charges of 26.00? I don’t understand. I want to keep the domain, however, I should not be charged twice for this.

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  alwaysfirstdemo · Member · Dec 19, 2014 at 4:45 am

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  please just refund me 26.00, if there is a reason I am being charged two 26.00 fees please explain.

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  alwaysfirstdemo · Member · Dec 19, 2014 at 4:47 am

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  disregard two previous messages, thank you for your help!

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  jeremeylduvall · Member · Dec 19, 2014 at 4:55 pm

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  Hi!

  The two charges have renewed your domain through 12/5/16 (instead of 12/5/15) as shown here:

  https://fastmechanicsinc.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  So, you should be good for quite awhile! Let me know if you need anything else.