I want to stop the renewal of a domain

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  cabowser · Member · Sep 24, 2014 at 6:21 pm

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  I want to cancel my domain. Please cancel the automatic renewal of this domain.

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Sep 24, 2014 at 7:20 pm

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  You can disable Auto Renew at any time from the Dashboard > Store > My Upgrades page.

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  timethief · Member · Sep 24, 2014 at 7:23 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the domain mapping upgrade to access the blog’s dashboard and cancel at > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  To disable autorenew, provided you are logged in under the exact same username account that registered the blog and purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.

  Important note: The cancellation link sent to the email address on the account is only valid for 24 hours.
  http://en.support.wordpress.com/domains/cancel-domain/

  Please keep in mind that cancelling (or not renewing) a domain means that you give up ownership of that domain name completely. There’s no guarantee that you will be able to register that domain again in the future, either here at WordPress.com or with another registrar. Read this for clarity https://en.forums.wordpress.com/topic/cancel-domain-470?replies=5#post-2014891

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  cabowser · Member · Sep 24, 2014 at 7:58 pm

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  I have been logged in as I was when I purchased the domain and it is still not showing that ability to make a change to the purchase that is upcoming.

  How do I get to speak with a representative to get this stopped? I don’t care about losing the domain name.

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  timethief · Member · Sep 24, 2014 at 8:07 pm

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  I previously tagged this thread for Staff help. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  cabowser · Member · Sep 24, 2014 at 8:15 pm

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  Thank you!

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  timethief · Member · Sep 24, 2014 at 8:17 pm

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  You’re welcome. :)

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  rachelmcr · Member · Sep 26, 2014 at 2:51 pm

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  Hi there,

  The domain babibaubles.com is owned by a different WordPress.com user. Only that user has access to cancel upcoming renewals or request that the domain be cancelled.

  You can see what user owns the domain under Store > My Upgrades in the site’s dashboard:

  https://babibaubles.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Under the domain name, you’ll see “Purchased by” along with the name of the user who owns the domain. You’ll need to log in to that account to make changes to the domain.

  If you own that account but can’t remember the login details, you can reset the password here:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Please let me know if you have any questions about that. :)