I want to talk to a Happiness Engineer
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I want to talk to a real person. The Help page shows the pix of real people, but gives no phone number for support. Any idea how to talk to someone?
The blog I need help with is: (visible only to logged in users)
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Everyone answering questions here is a real person. All support docs are at https://en.support.wordpress.com/
There is no phone support and none is required as we all read and write. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.com -
Got it. Didn’t mean to offend about your ‘real-ness’. It sounds on the Contact Us page like these forum questions are responded to by the community of WordPress users, not people who work for WordPress. I’m hoping to 1) talk to someone with WordPress about a possible upgrade to a paid site and 2) ask a lot of questions without spending my whole day typing. I think it would be a lot more efficient to speak to someone instead. That’s all. I’ll use that help email you offered to try to get someone. Thanks.
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1) talk to someone with WordPress about a possible upgrade to a paid site
re: purchasing upgrades
See https://wordpress.com/pricing/There are no monthly payment plans. Note that each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed. We all pay in full for every upgrade at the time of purchase.
Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/
Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here http://en.support.wordpress.com/payment/
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, purchase or renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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