I want to talk to a human being about my problems with my two sites.

  • Unknown's avatar
    papajimmy3 · Member ·

    I want to communicate with a human about my problem wit this site and another that I cannot remember the inform on it. This my first attempt to get either account since going into the hospital in September 2021, and moving and other problems, I kind just forgot about the sites and I recently discovered that WordPress had taken $99 from my Credit Card, and that made me think that one of the sites was up working. your automatic program verified the deisfamily.wordpress.com is up and working, and the for my problems i need to communicate with a human.

    I want to communicate with a human,

    Jim Deis

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    papajimmy3 · Member ·

    I want to communicate with a human being with my problems on deisfamily.wordpress.com (a password problem). and with another site that I cannot remember the login, user name, and the password.

  • Unknown's avatar
    papajimmy3 · Member ·

    Once again I want to talk to a human being, as your automatic system said to type in. I want to talk regarding my deisfamily.wordpress.com and additional site that I remember none of the information for. I have not been on my site since the end of August 2021 because of health problems and other reason. need to get back to using both sites. Deis Family is for Deis Family History, and the site is/was for my photographs to share with family and friends. I had added some photographs in August 2021 just before going in the the hospital on September 2021. WordPress has been with drawing payments from my Credit Card. Because I am I am writing Storyworth about family history, I need to easily get on both site often.

    Please – I need to talk to a human being.

  • staff-minnie · Staff ·

    Hi Jim,

    I’m a real person here to help you. I’m sorry to hear about your health challenges since 2021, and I understand your frustration. If you lost access to your site but still have access to the email address that’s linked to the account, you can reset your password directly using our lost password form: https://wordpress.com/wp-login.php?action=lostpassword

    For your photography site and the recent charge, please complete the account recovery form from our account recovery guide using the transaction ID from your recent renewal. This will connect you with our Account Recovery team, and they can review your recovery request from there.

    Let me know if you have further questions!

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