I want to transfer my site to external hosting, but I’ve lost access to it after changing nameservers.

• 

  ryanchristoph · Member · May 21, 2022 at 3:06 pm

  • Copy link
  • Add topic to favorites

  Please re-point back to wordpress nameservers or give me access to the set the nameservers again so I can do it (and also transfer to another registrar after).

  Error message I see: https://ibb.co/61hybKc

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  justjennifer · Member · May 21, 2022 at 3:45 pm

  • Copy link

  If you are logged in with the user account that owns technicboon.wordpress.com you should be able to access it directly by clicking on the MY SITE link at the top left corner of your web browser.

  If you don’t remember or don’t have the log in details for that account, you’ll need to use the recover account form at https://wordpress.com/support/account-recovery/ Since you have paid upgrades on that site, you have the needed information.

  Please post back here if you need further help.

• 

  staff-mckluskey · Staff · May 22, 2022 at 8:26 am

  • Copy link

  Hi there!

  I can see you have chatted with us about this, and it seems like the issue was resolved. If you still need help, however, please open up another chat window from https://wordpress.com/help/contact. We’ll be happy to take another look.