I want to update the site

  • Unknown's avatar
    annamkrzeminska · Member ·

    I am getting critical errors while trying to update the theme and plugins. Can someone help? Is my licence still on?
    Thanks a lot
    Anna

    Self-declared URL: https://www.houseinspectionsgeelong.com/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi Anna,

    Thank you for reaching out. I understand your concerns regarding the critical errors on your site. However, it seems that your WordPress site is not hosted on our WordPress.com managed hosting, but is instead using the open-source version of the software hosted by a different provider. Because of this, our ability to directly investigate and resolve issues on your site is limited.

    To give you some context, our WordPress.com managed hosting provides a curated environment optimized for WordPress sites. It includes built-in performance enhancements, security features, and direct support from our WordPress.com team. You can learn more about our managed hosting at the following link:

    https://wordpress.com/hosting/

    If you’re interested in the benefits of our managed hosting, we offer an easy-to-use migration plugin that allows you to seamlessly move your site over to WordPress.com. This might help resolve some of the issues you’re experiencing, and you’ll also benefit from our dedicated support.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    However, if you prefer to stay with your current hosting provider, you can still find assistance by asking for help in the community support forums for the open-source version of WordPress. The community there is very knowledgeable about the version your host uses for your site, and they are in the best position to help. You can access the community support forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information is helpful. Best of luck with resolving your site’s issues.

  • The topic ‘I want to update the site’ is closed to new replies.