I was automatically billed for a renewal and I’m not seeing any link for a refund or cancellation

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  educating4creatingdd8f030b63 · Member · Jun 19, 2021 at 12:25 am

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  I was automatically billed for a renewal and I’m not seeing any link for a refund or cancellation. Will someone please help me with this.

  I don’t have a site with WordPress.com yet

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  csabarakasz · Staff · Jun 19, 2021 at 12:34 am

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  Hi there,

  This page explains where can you find the Subscription cancellation and also talks about refund.
  https://wordpress.com/support/manage-purchases/#cancel-a-purchase

  If you have multiple WordPress.com accounts make sure you are logged in with the right one.

  I hope this helps!

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  staff-mckluskey · Staff · Jun 19, 2021 at 8:59 am

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  Hi there!

  I don’t see any paid subscriptions under the account you’re reaching from. What is the address of the site in question?

  If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.

  You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction, we’ll need to get some additional information from you, which we cannot discuss here in the public forums.