I was automatically charged 66$, please help me refund it

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  caubebiettut7901 · Member · Jun 25, 2021 at 6:06 pm

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  Hi supporter,

  I can’t log in to the main account toidang92/(email visible only to moderators and staff) so I created a new account for getting support from you. I have 2 problems:

  1. I can’t log in to the main account because the prefix of phone number is changed from my account so this account can’t send SMS verify code to my phone for login. Please help me change it.

  Old phone number: 0166... => new phone number: 036...

  Newspaper prefer: https://vietnamnet.vn/vn/cong-nghe/vien-thong/cach-goi-cho-thue-bao-11-so-sau-khi-chuyen-sang-10-so-cua-cac-nha-mang-453985.html

  2. I was automatically charged 66$ for no reason, and I don’t want to continue your service at the moment. Please help me refund it.

  3. Please help me remove the visa card from the account (email visible only to moderators and staff). Here is some information:

  Name: DANG BA TOI

  Thank,
  Toi Dang,

  I don’t have a site with WordPress.com yet

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  staff-blorbo · Staff · Jun 25, 2021 at 6:26 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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  caubebiettut7901 · Member · Jun 28, 2021 at 9:30 am

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  Yes, thank you. I sent a mail to billingsupport@wordpress.com by account (email visible only to moderators and staff). Please help me check it.

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  kokkieh · Staff · Jun 28, 2021 at 10:41 am

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  We have a dedicated team who monitors emails sent to that address. Someone from that team will follow up with you as soon as your request reaches the top of their queue.