I was billed again

  • Unknown's avatar
    katesamol · Member ·

    Hello,

    I could really use your help, because I’m not sure what to do. I paid for a wordpress website for a travel blog ( backpackqueen) , I think for maybe a year? Anyways, I haven’t used my account for the past 9 months and I think I was automatically billed again for another year. Could you please instruct me how I can remove my website and stop the payments?

    I would also really appreciate it if you could refund me for this year as my site has been inactive for months.

    Thank you for your help

    Kind Regards

    Kate Samol

  • Unknown's avatar
    pandeyabhaykumar · Member ·

    Hi,

    It would be great if you can share your website URL with us so that we can guide you better.

    I have added “modlook” tag for staff assistance.
    You will get a reply soon from the staff.

    Meanwhile, you can also visit below link to verify the charges.

    Why was I charged?

    Thanks.

  • supernovia · Staff ·

    Hi @katesamol, staff here. It looks like you just created this account, but if you’ll log into the one you used to set up the site we should be able to help you with this.

    Can you log out and log in again as backpackqueen? Then you’re welcome to either reply to this thread, or head over to http://wordpress.com/help/contact to reach support directly.

    If you’ve lost access to the backpackqueen account and can’t reset your password, you can regain access with a transaction ID:
    https://wordpress.com/wp-login.php?action=recovery

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