I was billed but account is disabled

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  umeshbm271017 · Member · Apr 21, 2022 at 8:35 pm

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  I was charged $48 on Mar 4, 2022 to my AMEX card. Now I see account disabled. So what happened ?

  WP.com: Yes
  Correct account: Unknown

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  staff-ozmodiar · Staff · Apr 21, 2022 at 9:58 pm

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  Hi,

  What is the URL of the site that the upgrade applied to?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  staff-sheva · Staff · May 1, 2022 at 4:08 pm

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  Hi @umeshbm271017,

  We’ve responded to your question again here: https://wordpress.com/forums/topic/i-was-charged-48-but-account-disabled/

  Please refrain from creating duplicate topics. To avoid any confusion, I’ll mark this one as closed.