I was billed twice for the same purchase

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  sarahsoulshine · Member · Jan 22, 2016 at 6:45 pm

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  Who do I get in contact with to reverse the charges. I was billed once through paypal and once through my credit card for the $99 package

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  elzrjose · Member · Jan 22, 2016 at 9:34 pm

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  Hello,

  Staff will need to check on this so I added the modlook tag to call their attention. Please wait for their reply and click Subscribe to Topic on the right side so that you are notified when they reply.

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  supernovia · Staff · Jan 22, 2016 at 11:25 pm

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  Hi @sarahsoulshine, it looks like you somehow purchased the upgrade then renewed it right away through 2018. I’ve removed that extra renewal and refunded $99. Cheers!

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  arnoldjm2 · Member · Jan 25, 2016 at 7:22 pm

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  Hello,
  My business has paid you twice for our $99 service. You billed my office credit card and another one by our university. You took another $99 from that card. You did not credit that billing to our account. We want a refund on the second payment. Thanks!

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  supernovia · Staff · Jan 25, 2016 at 10:54 pm

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  Hi @arnoldjm2, I only see one charge on this account, but if you’ll fill out the form at https://wpchrg.com we can help you locate and correct the other one. Thanks!

  I’m going to go ahead and close this thread since the first issue is resolved. Cheers :)