I was charged $48 but account disabled

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  umeshbm271017 · Member · May 1, 2022 at 9:57 am

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  I was charged $48 on my AMEX card on Mar 4, 22 but account is disabled.

  $48.00

  Below is the details on my AMEX statement:
  $48 Will appear on your Apr 3 statement as WORDPRESS [redacted by staff] FRANCISCO CA

  WP.com: Yes
  Correct account: Unknown

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  staartmees · Member · May 1, 2022 at 11:12 am

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  Never post sensitive information as a Transaction ID on a public forum. If you don’t know what a charge is about, check it at https://wpchrg.wordpress.com/

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  staff-sheva · Staff · May 1, 2022 at 4:07 pm

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  Hi @umeshbm271017,

  Thanks for sharing that transaction ID. Unfortunately, it did not yield any results. Was this purchase for WordPress.com?

  Could you please confirm the URL of the site that the upgrade applied to?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  * Account recovery overview – https://wordpress.com/support/account-recovery/
  * Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  * Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  I hope that helps and please reach out again if you have any further questions.