I was charged and I shouldn’t have been

  • Unknown's avatar
    tyl93039 · Member ·

    I was charged $100 today and I had no intention of renewing my website. I also never remember signing up for auto renew.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ninadpatil01 · Member ·

    Hi there!

    I am tagging this thread with MODLOOK so staff can help you with this issue.

    Please keep patience while someone from support staff gets back to you.

    Thanks!

  • Unknown's avatar
    gemmacevans · Member ·

    Hi tyl93039,

    The account you are contacting us from hasn’t purchased any upgrades on WordPress.com. Can you send a link to the site you have been charged for? Please don’t post any transaction IDs here, a site link is the only information I need for now.

    Thanks!

  • Unknown's avatar
    tyl93039 · Member ·

    Geekedonsports.com

  • staff-zinnia · Staff ·

    Hi – Thanks for sharing the URL.

    In order to help, we need you to sign in to the account that owns that domain. Go to WordPress.com and sign in as geekedonsports2

    Note -that’s different from the username that you’ve already used in this thread.

    Come back and post here under that username and I can get things sorted out.

  • Unknown's avatar
    geekedonsports2 · Member ·

    Posting under the user name

  • staff-zinnia · Staff ·

    Thanks! I can see that there was a refund processed today, July 31st for the $99 renewal. Typically it takes about ten days for the funds to reach you.

    Before we wrap things up I want to make sure that you have absolutely no plans on using that domain again in the future? Once it’s cancelled it can be impossible to regain ownership of it.

    If you are certain that you don’t want to use the domain again just let me know and I’ll push through the cancellation process on it.

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