I was charged even after cancelling my plan last year

  • Unknown's avatar
    jheiss00 · Member ·

    I cancelled my WordPress plan last year and I was still charged this year for renewal price of $115. I did not receive any renewal notices from WordPress and the charge came as a complete surprise to me. I was not aware of anything else that I had to do. I would like this charge to be reversed and to make sure that everything is cancelled properly on your end. I do not have the desire to continue using WordPress, nor did I plan on continuing to use it prior to the latest charge. If there is anything else you need me to do on my end please let me know. I would just like to have this taken care of.

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    No worries! You can cancel and refund this renewal.

    You can cancel and refund your Explorer plan and your domain by following these steps:

    WP
    Refund a Purchase
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund To refund a purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu option: Select the purchase you

    The refund will be issued after cancelling your subscriptions, and you should receive your money back in the following 10 business days.

    Once you are done with this process, you can check that everything was correctly cancelled by making sure this list is empty: https://wordpress.com/me/purchases

    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

  • The topic ‘I was charged even after cancelling my plan last year’ is closed to new replies.