I was charged multiple times
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I was trying to register a domain name and when I clicked “submit,” the site was undergoing server maintenance. My card has been charged multiple times and I’m not sure if the transaction even went through.
The blog I need help with is: (visible only to logged in users)
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I flagged this for the staff to help
Look in
Dashboard >> Store >> My Upgrades >> for active upgrades
Dashboard >> Store >> Billing History >> history -
Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement here > Store > Billing History, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
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We show no transaction records under this account.
Were these purchases made under your alexamcclanahan account, and did you receive any receipts from us?
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There is no receipt showing up on my account but my bank statement shows I was charged 3 times. Could someone from WordPress please contact me as soon as reasonably possible? I submitted a request for support and have not received any response. Thanks.
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I called my bank and they will take care of the 2 duplicate charges. However, I would like the initial charge refunded as I am within the window of 2 business days. I have left a message at 877-273-3049. I will file another claim with my bank if I do not receive a response. Thanks.
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I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.
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