I was charged on my credit card but never purchased anything
-
This is really frustrating. I found out I was charged on my credit card by wordpress, but the credit card company won’t let me dispute the charge because it’s recurring. They directed me to speak to wordpress but I can’t get to a customer service department. I haven’t logged into wordpress for more than 4 years. I just checked and there’s no payment method in my account profile and there’s no purchase history. Help!
-
To know what that charge was about, you can check it at https://wpchrg.wordpress.com/. You can contact the Billing Team on the same page.
-
Hi,
do you have any information about what the URL of the site in question might be?
I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
- The topic ‘I was charged on my credit card but never purchased anything’ is closed to new replies.
WordPress.com Forums 