I was charged via Paypal to upgrade to a plan, but the upgrade hasn't happened

  • Unknown's avatar
    alephediting · Member ·

    It looks like I can only get customer support once an upgrade takes effect, but even though I paid for the upgrade, I’m still on the ‘free’ plan. How can I reach WordPress to fix this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, do you see the upgrade on your purchases page? https://wordpress.com/me/purchases If not, is it possible you were logged in with a different username account when you made the purchase?

    Regardless, I’ve tagged this thread for Staff attention.

  • Unknown's avatar
    alephediting · Member ·

    Thanks for the reply. I suspect it was the Automattic service WordPress uses jumping the gun, charging my Paypal account without WordPress having registered the upgrade. Hopefully I’ll hear back from either WordPress or Automattic soon.

  • fstat · Staff ·

    Hi there,

    I don’t see any purchases under the account you’re using to post to this thread.

    If you made the purchase through another WordPress.com account, please log-in into that account.

    If you’re unable to view the purchase you can use the following tool to verify if the charge was made by WordPress.com:

    Why was I charged?

    If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

  • The topic ‘I was charged via Paypal to upgrade to a plan, but the upgrade hasn't happened’ is closed to new replies.