I was double charged.

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  mralxndr · Member · Oct 20, 2022 at 10:38 am

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  My account has a double charge on it, one for $94.92 cad and two smaller charges of $67.80 and $27.12. I requested refunds and a cancellation as I do not use the site at all and have no plans to do so. I was able to get refunds for the smaller charges but the larger charge remains. Why was I charged twice for the same site? And why can I not request a refund? The charge hit my account 5 days ago.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 20, 2022 at 11:59 am

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  If you don’t know what a charge made by wordpress.com is about, you can see for yourself at https://wpchrg.wordpress.com/

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  staff-doublebassd · Staff · Oct 20, 2022 at 3:33 pm

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  Hi there,

  The personal Plan is $67.80 and the domain subscription was the $27.12 charge.

  I see that a refund for both was processed back on 10/15. It can take up to 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

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  mralxndr · Member · Oct 20, 2022 at 3:52 pm

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  Hi, thanks for responding, there’s also another charge for the total of 9$4.92. I was charged that amount twice

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  helper-heroponriki · Member · Oct 20, 2022 at 5:34 pm

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  If you look at your purchase history, there’s only a single charge for $94.92:

  https://wordpress.com/me/purchases/billing

  When refunding that charge, the refund was split into two refunds: one for the domain renewal ($-27.12) and one for the remainder of the Personal plan ($-67.80):

  

  I would recommend reaching out to your bank for more information as if you’re seeing two charges on your account, one might be a temporary hold and likely will fall off your statement.

  If you do have two charges, each charge would have a unique transaction ID. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You may need to contact your bank for this information if you don’t see it on your bank statement.

  The last four digits of the transaction ID for the $94.92 charge that you refunded was PL07 – if you have a second, different transaction ID, you can use the form at https://wpchrg.wordpress.com/ to submit that to support for review. If the IDs are the same, one is a duplicate and should fall off your statement – you would need to contact your bank to confirm.

  I hope that clarifies things!

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  mralxndr · Member · Oct 21, 2022 at 12:19 am

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  This is extremely helpful. Thank you very much.