I was hacked and can’t get into my account
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You are currently logged in under your account, so we’ll need some more info.
What is the URL of the site you’re trying to access?
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Hi there, it’s http://www.ali-lawrence.com.
I can’t get into my account anymore, so if it says I’m logged in, I’m guessing it’s the hacker? My username and PW don’t work and when I try to reset the PW, it won’t let me. It says “Hacked by Hunter…”
I need to know if I need to take the whole thing down and make another one and how much that will cost, etc.
Thank you!
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The site isn’t hosted on our servers (see this) but can you try contacting your host and getting a backup restored?
Then you’ll want to take steps to secure your installation, or you’d be welcome to move your content to our servers.
https://en.support.wordpress.com/coming-from-self-hosted/If you opt to keep your installation of WordPress at another host, you’ll want to use the correct forums going forward:
https://wordpress.org/supportHoping this helps!
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Actually I can see now it looks like your site was already restored — everything’s loading up fine.
Do be sure to patch whatever vulnerability let a hacker in. The document I sent explains how:
https://codex.wordpress.org/Hardening_WordPressOr, this one might be helpful:
If you want to move the site here so we can take care of security for you, let us know. Here’s how to get started:
https://transferto.wordpress.com/self-hosted-wordpress-org/ -
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My username is Aligirl123. My email is (email visible only to moderators and staff). It’s not sending me a PW reset.
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We can’t help you with the account because the site isn’t hosted by us. Please use the links that supernovia shared previously.
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